Case study
Highlights
Industry : Food & FM Services
Headquarters : Middle East
Employee : 400000+
Presence : 55 + countries
A global food and facilities management services company with presence in over 55 countries was looking for a multi-country, multi-module implementation with comprehensive data migration while adhering to region specific regulations in the Middle East.
Solution Implemented
Microsoft Dynamics AX – 25+ successful Projects across 8 countries
Case Study Snapshot
Business Challenge
Streamlining financial and operational processes across four countries – UAE, Qatar, Kuwait, and Oman, while adhering to region-specific VAT and other regulations
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Legacy Systems
Each country had its own legacy applications for Procurement, Finance, Site Management -
Many Products & Duplications
Maintenance of thousands of products with a lot of duplication across the sites & counties was a major challenge.
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MIS Structural Differences
Different Lodger Accounts and Dimension Structure across the countries made MIS at regional level a challenge. -
Compliance Issues
Kuwait and Oman regional compliance demanded 3 decimal transactions which was a barrier in implementing the application across the region.
Emporis Solutions
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Product Standardization
Product standardization was undertaken as a project activity and data migration team of Emporis assisted the country specific teams in data cleansing. Product catalogue with product category hierarchy was built with standardized item codes across the region. -
Customised Dynamics AX solution
Emporis developed a customised Dynamics AX solution with both 3 and 2 decimal capabilities to support all Middle East countries. -
Standardization
Chart of Accounts and dimension hierarchy was also cleansed and a standardised Chart of Accounts was implemented across the region. -
Automation
Manual and offline tendering process which was performed outside the system was fully automated, complete with RFQ creation, sending - receiving replies as templated, and comparison based on Price, Credit term, Vendor performance etc. -
Reporting
Client Aging Report with DSO Calculation –Country wise and Consolidation for Group with multiple currencies was developed.
Microsoft D365 Implemention
Results
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Real time Data Visibility
Real time data visibility and consolidated common financial data through enhanced MIS reports empowered the management to make informed decisions and group reporting. -
Insight for the Warehouse Distributions
Common product categories and products gave a wonderful insight for the warehouse distributions and inventory maintenance. This enhanced tight control in inventory. -
Accuracy Improvement
Configuration of 3 decimals and 2 decimal transactions in the same instance improved the accuracy in regional operations. -
Automation
RFQ Tendering process automation, banking automation with Kyriba bank portal integration and automatic bank reconciliations reduced manual workload across the region.
