D365 Customer Service

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Microsoft Dynamics

D365 Customer Service

Deliver Quality Service and earn customers for life with Cloud based D365 Customer Service

Unlock your business’s full potential with Microsoft Dynamics 365 Finance and Operations.

Whether you are a small enterprise or a large multinational corporation, Dynamics 365 Finance & Operations suite empowers you to streamline your financial processes, optimise operations, and drive sustainable growth.

In 2016, the former comprehensive Microsoft Dynamics AX was split into three products, Microsoft Dynamics 365 Finance, Supply Chain, and Project operations.

Microsoft Dynamics

Why Choose Microsoft Dynamics 365 Customer Service?

Ensure the best customer service at every touch point with connected interface that is powered with AI based Co-Pilot. Streamline operations, reduce redundancies, personalise responses and reduce response times with integrated customer support timelines and visibility into issue history.

In a world where customer experience is paramount, D365 Customer service ensures every experience is a memorable one!

Benefits : Microsoft Dynamics 365 Customer Service

  • Empower Your Agents, Delight Your Customers

    Unleash the potential of your customer service team with the advanced capabilities of Microsoft Dynamics 365 Customer Service. With powerful AI and automation tools, like Co Pilot at their fingertips, agents can respond quickly and effectively to customer needs.

  • Seamless Integration for improved efficiency and visibility

    Elevate your business strategy with integration that’s not just a feature, but a gateway to transformative business solutions.Seamless integration with Power Apps, Customer Insights, and a suite of other CRM applications including Customer Service and Field Service.

  • Seamless Customer Experiences Across Channels

    Today, customer service is not limited to a single channel. Dynamics 365 Customer Service offers comprehensive omnichannel support, ensuring a consistent and personalized experience across all platforms. Quickly see all the touchpoints and past interactions to ensure better customer experience.

  • Data-Driven Insights for Proactive Service

    Leverage the power of data analytics to anticipate customer needs and deliver proactive service. With Dynamics 365, you gain actionable insights that drive better decision-making and enhance customer satisfaction.

  • Data Driven Actionable Insights

    Leverage the power of data analytics to anticipate customer needs and deliver proactive service. With Dynamics 365, you gain actionable insights that drive better decision-making and enhance customer satisfaction.

  • Secure and Scalable Solutions

    Built on the robust Microsoft Cloud, Dynamics 365 Customer Service ensures the highest levels of security and scalability, adapting to your business’s evolving needs. Experience connected and scalable solutions as products interact and assimilate to give the agent a unified access.

Microsoft Dynamics 365 Customer Service

Case Study

In 2018, we wanted to transition to an even more customer-centric business strategy, with a more consistent approach to customer onboarding, follow-up, and personalization. We introduced the cloud-based Dynamics 365 Customer Service and Sales modules, and our understanding of the full breadth of the possibilities has been growing ever since.

–

Deyna List

Chief Experience Officer for Business Services
Westpac NZ

READ WESTPAC NZ STORY HERE
Redefining Business Success

Make every customer interaction a memorable one with Emporis Solutions for D365 Customer Service

01

Implementation
Emporis brings 18+ years of expertise to the implementation of Microsoft Dynamics 365 Customer Service. Our approach combines an innovative mindset with deep knowledge of all Microsoft products, ensuring a smooth and efficient implementation process tailored to your specific needs.

02

Upgrade
Leveraging our experience with earlier versions of Microsoft products, Emporis skilfully handles upgrades to Dynamics 365 Customer Service. We ensure a seamless transition, enhancing your system’s capabilities while minimising downtime and disruption.

03

Migrate
Our team at Emporis excels in migrating existing systems to Microsoft Dynamics 365 Customer Service. With our expertise, we guarantee a secure and efficient migration process, ensuring data integrity and minimal impact on your daily operations.

04

Support
Emporis offers comprehensive support for Dynamics 365 Customer Service. Our clients and partners benefit from our responsive support via call, email, and ticketing software. We are committed to resolving issues promptly and effectively.

05

Training
Our MCT certified trainers at Emporis provide in-depth training on Dynamics 365 Customer Service. We focus on empowering your team with the knowledge and skills to maximise the benefits of this powerful platform.
Emporis

Microsoft Dynamics AX is now Microsoft Dynamics 365

While the product names have undergone a change, the one thing that is constant is the robust ERP product from the house of Microsoft. Microsoft has ended the extended support to Dynamics AX in Jan 2023. It is time to Upgrade to Microsoft Dynamics 365, with Emporis.
Here are a few reasons why we think Microsoft Dynamics 365 is the future of business
Cloud Native
Modular Approach
SaaS based Model
Seamless Integration
Scalable
Agile Process
Advantage

The Emporis Advantage

Our USP lies in our laser focus on Microsoft Dynamics ERP solutions. We are dedicated to delivering unmatched services and solutions, tailored specifically to MS Dynamics 365, ensuring your business thrives in the digital landscape.

Program
Continuous Improvement
Emporis stays ahead of the competition by investing in continuous learning of the latest MS Dynamics versions through our proactive continuous improvement program, ‌helping your business have cutting edge technology, always.
Dynamics Certified
Professionals
Each project team member is a Dynamics certified professional, demonstrating competence and commitment to excellence.
Dedicated
R&D Team
Emporis maintains a specialised R&D team focused on MS Dynamics products, with a particular emphasis on MS Dynamics 365 applications, keeping you at the forefront of innovation.
Embracing
Challenges
Emporis tackles MS Dynamics uphill struggles head-on, turning them into successful implementations that drive your business forward.
18+ Years of
Expertise
Led by experts with powerful knowledge of over 18 years in handling Dynamics product applications, delivering exceptional results.
with Client Success Stories
Global Branding
Emporis fosters long-term associations with our clients, delivering value and building a trusted brand in the process. Historically, over 85% of our clients continue to be with us even after 10 years.
Certified
Senior Leadership
Our senior leadership team consists of Microsoft Certified Trainers (MCT) in Microsoft Dynamics business solutions, assuring you of top-tier guidance and strategic insights.
Partner Implementation
Support
With a focus on client success, we go beyond our own projects, offering support for implementations done by other partners as well, ensuring business success and profitability.

Would you like to start a project with us?

Choose Emporis as your MS Dynamics 365 partner, and together, we’ll propel your business towards unparalleled success.
Contact Emporis TodayContact Emporis Today