Highlights
Case study Snapshot
Business Challenge: Enhancing operational efficiency across dealerships while integrating critical processes and data between the parent company portal and the dealership.
Solution: Implementation of Microsoft Dynamics 365 Business Central by Emporis, including tailored processes for sales, purchase, inventory, and customised solutions for the parent company and other agencies.
Results: Optimised sales and purchasing workflows, automated processes, enhanced data integration, and improved operational efficiency across multiple divisions, delivering superior value to customers.
Yemen’s leading authorised dealer of premium global businesses dealing in heavy machinery, automobiles, agricultural equipment and oil and gas had to implement Business Central and customise it to the requirements of its various dealerships. The implementation was complex as it needed to be implemented for multiple businesses, while customising it to the requirements of the industry and the business.
A heavy machinery manufacturer, required all its dealers to connect to the company’s internal dealer portal and Emporis had to ready this Yemen dealership portal for the same. The business implemented Sales, Marketing, Inventory Management, Warehouse Management. After 2 years of successful run, they are in the process of implementing Service Module.
This was a complex implementation, as Emporis had to implement Business Central and then customise it to work seamlessly with multiple parent companies’ internal requirements. This was implemented seamlessly for 30 Full Concurrent and 30 Limited Concurrent users.
Business Solutions
As a leading dealer in Yemen, for multiple global brands across various sectors like heavy machinery, agricultural and construction equipment, oil and gas etc. the business required a comprehensive ERP solution to streamline its complex sales, inventory, and purchasing processes across its extensive operations in Yemen.
The company faced challenges in managing large volumes of parts and equipment, tracking inventory, and automating sales processes to meet the unique requirements of its agencies. They needed an ERP solution that would seamlessly integrate with existing systems, enhance operational efficiency, and improve customer support.
IT Company Solution
Emporis provided the business with a robust ERP solution by implementing Microsoft Dynamics 365 Business Central across the company’s operations.
Key elements of the solution included:
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Full Cycle Implementation
Deployed Microsoft Dynamics 365 Business Central for Sales, Marketing, Inventory Management, and Warehouse Management modules, successfully running for 3 divisions, with the Service Module currently in progress. -
Parent Company Portal Integration
Fully integrated all the parent company portal requirements into Dynamics 365 Business Central, enabling smooth communication and data sharing. -
Customization for Key Agencies
Addressed critical business processes for multiple brands and other agencies by enhancing the application to meet their specific sales and purchasing requirements. -
Purchase Requisition Automation
Modified the purchase requisition process to automate based on sales and transfer requirements, streamlining workflows and reducing manual effort. -
Data Integration
Successfully implemented interfaces for daily and semi-annual price updates, parts data (including hose assembly), and Antares Parts ordering. -
Counter Sales Add-on Module
Developed a fully customised counter sales process as an add-on module to Microsoft Dynamics 365 Business Central, enhancing ease of use for sales staff. -
Template Imports
Introduced template imports with customised field requirements across all journals and orders, simplifying data entry and improving user experience. -
Complex MIS Reports
Developed sophisticated MIS reports tailored to the dealership’s specific business needs, providing detailed insights for better decision-making.
Benefits of the Solution
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Enhanced Efficiency
The implementation streamlined the dealership’s sales, purchase, and inventory processes across multiple divisions, significantly improving operational efficiency. -
Automation and Integration
Automated the purchase requisition process and integrated different brand’s key agency data, reducing manual intervention and improving accuracy.
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Tailored Solutions
Customised solutions for the counter sales process and template imports provided a seamless user experience, meeting the unique needs of the staff. -
Improved Reporting
The development of complex MIS reports gave the dealership better visibility into operations, enabling data-driven decision-making and better management of resources.
Results
- With the automation and customization provided by Microsoft Dynamics 365 Business Central, the business significantly improved the efficiency of its sales and purchasing processes, reducing turnaround times and enhancing customer satisfaction.
- The successful integration of critical parts data, pricing updates, and ordering systems across multiple agencies ensured accurate and up-to-date information, streamlined operations and enhanced product support.
- The tailored ERP solution positioned the Yemeni business for long-term growth, allowing it to scale its operations across multiple sectors while maintaining high levels of customer service.
